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Privacy Policy

Last updated: 25 September 2025

This Privacy Policy sets out how The Brixton Broker (“we”, “us”, “our”) collects, uses, stores, and protects your personal data. We are committed to ensuring that your privacy is protected and that all data is handled lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and Financial Conduct Authority (FCA) requirements.

By using our website or providing your personal data, you consent to the practices described in this policy.

  1. Who We Are

The Brixton Broker is an Appointed Representative of Ingard Financial Limited, which is authorised and regulated by the Financial Conduct Authority.

Contact details:
Telephone: 0203 442 1175
Email: info@thebrixtonbroker.co.uk

Ingard Financial Limited is registered in England and Wales No. 05728066. Registered Office: Maple House, Park West, Sealand Road, Chester, CH1 4RN. Authorised and regulated by the Financial Conduct Authority under registration number 450731.

  1. Data We May Collect

We may collect and process the following categories of personal data:

  • Basic contact details – name, address, telephone number, and email.
  • Enquiry information – messages submitted through website forms, call-back requests, or emails.
  • Financial and identification data – income, employment details, bank information, credit details, or ID documents where provided for mortgage or protection enquiries.
  • Special category data – health or personal circumstances information, only if you voluntarily provide it where relevant to your enquiry.
  • Website usage data – anonymised IP address, browser type, operating system, pages visited, time spent on site, and interactions.
  • Cookies and tracking technologies – see our Cookie Policy.
  1. How We Use Your Data

We process your personal data for the following purposes:

  • To respond to your enquiries and provide mortgage or protection advice.
  • To assess and submit mortgage, protection, or related applications to lenders and providers.
  • To comply with our legal and regulatory obligations, including anti-money laundering checks.
  • To manage and improve our website, ensuring content is clear, fair, and not misleading.
  • To send marketing communications where you have explicitly opted in.
  • To meet FCA obligations, including clear disclosure and record-keeping.
  1. Lawful Basis for Processing

We rely on the following lawful bases:

  • Contract – processing necessary to provide services you request.
  • Consent – for marketing and when processing special category data voluntarily provided.
  • Legitimate interests – for website administration, analytics, and security.
  • Legal obligation – to comply with FCA and data protection requirements.
  1. Special Category Data

We do not actively seek special category data, but if you provide it (for example, health details for insurance or affordability assessments), we will process it only where:

  • You have given explicit consent; or
  • It is required by law; or
  • It is necessary to progress your application.

This data will be safeguarded with strict security measures and only shared where necessary.

  1. Sharing Your Data

We may share your data with:

  • Mortgage lenders, insurers, and protection providers for application purposes.
  • Trusted third-party processors (such as IT hosting, compliance systems, and email platforms).
  • Regulatory and legal authorities if required by law.

We do not sell or rent your personal data to third parties. Where data is transferred outside the UK, we ensure that appropriate safeguards are in place.

  1. Data Retention

We retain data only as long as necessary:

  • Mortgage and client records: at least 6 years, in line with FCA regulatory requirements.
  • Marketing data: until you withdraw consent.
  • Analytics and cookies: anonymised or deleted after active use.

When retention is no longer required, data will be securely deleted or anonymised.

  1. Security

We use appropriate technical and organisational measures to protect personal data, including:

  • SSL/TLS encryption on our website.
  • Secure servers and restricted access.
  • Compliance with network and FCA security requirements.
  1. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to regulatory retention rules).
  • Restrict or object to certain processing.
  • Withdraw consent at any time (where processing is based on consent).
  • Receive your data in a portable format.
  • Complain to the Information Commissioner’s Office (ICO) if you are not satisfied with how we process your data.

Requests can be made to us using the contact details in section 1.

  1. Cookies

If our website uses analytics or contact forms, cookies are placed on your device. These may include essential cookies for site functionality and optional analytics cookies to improve performance. For more details, please see our Cookie Policy.

  1. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or how we process personal data. Updates will be posted on this page with a revised date.

  1. Contact

For questions, concerns, or to exercise your rights, please contact:

The Brixton Broker
Telephone: 0203 442 1175
Email: info@thebrixtonbroker.co.uk